Return Policy

Return Policy

1. Eligibility for Returns. 
- You have 30 days from the date of purchase to request a return.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Items that are customized, final sale, or perishable cannot be returned.

2. Return Process
- To initiate a return, please contact our customer service team at info@mare-stucio.nl with your order number and reason for return.
- Once your return is approved, you will receive a return authorization and instructions on how and where to send your package.
- Please note that return shipping costs are the responsibility of the customer unless the item is defective or the return is due to our error.

3. Refunds
- Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Shipping costs are non-refundable.

4. Exchanges
- If you need to exchange an item, please follow the return process and place a new order for the desired item.
- Exchanges are only offered for items that are defective or damaged upon receipt.

5. Damaged or Defective Items
- If you received a damaged or defective item, please contact us immediately at info@mare-studio.nl with details and photos of the damage.
- We will arrange for a replacement or refund as quickly as possible.

6. Non-Returnable Items
- Certain items cannot be returned, including custom products, gift cards and items marked as final sale.

7. Contact Us
- For any questions or concerns about our return policy, please reach out to us at info@mare-studio.nl or call us at 0031-(0)614295226.